Let’s Collaborate!

October 28, 2019 / Abbie Baynes  / 

This month, Spring has been working with Rab on an exciting filming and training collaboration with long-standing client, Polartec.

Rab is an excellent and well-respected provider of training materials, information and collateral for in-store retail staff across the industry. A few months ago, we approached the outdoor brand to investigate opportunities for promoting the values of Polartec within their training regimes. Together, we hit on the idea of producing joint videos for the training platform Myagi. These videos will be released next month, alongside an incentivisation competition for staff of Outdoor and Cycle Concepts who are big consumers of Myagi training content.

We’ve been working with Rab’s Training Manager, Gemma Dyer, and took the chance to interview her for Spring Times about her role: 

What excites you about the possibilities of training when it comes to the success of a brand?

“I get excited about being able to deliver product information in an easily digestible format that retail staff are able to utilise daily when speaking to consumers. Training is all about educating and extending or increasing knowledge – in retail staff this translates into confidence; confidence for them to sell our products and confidence in the brand.”

How do you believe training fits into the wider marketing role of a company?

“Training helps to create further brand awareness as well as helping to cut through the jargon aiding the consumer to make the right choice for them.”

How does Myagi fit into your wider training plan?

“Although we have dedicated trainers on the ground who play a vital role in building rapport and really getting into the detail with retail staff, Myagi is invaluable in being a hub for knowledge transfer. It allows staff members to learn at their own pace and when they can.”

What do you love about the Myagi platform?

“We really like how easy Myagi is to use – loading content, replying to feedback and using its analytics are great. Also, having the mobile app for retail staff to use makes learning at a time that suits them brilliant.”

How do you get the best out of it for Rab?

“For Rab we generally focus on technologies – this keeps the content current and will translate across different products that utilise that particular technology. We also work directly with retailers who engage with the platform to make sure the content is relevant and utilise opportunities to get involved in sponsored training periods.”

Why do you think it’s important for brands like Rab to work with ingredient brands like Polartec when it comes to training?

“Working with ingredient brands like Polartec helps us to keep technology messages consistent and provide that extra element of in-depth knowledge.”

What do you think we are going to achieve for Rab and Polartec by co-producing content for Myagi?

“Producing content together in this way helps us to showcase Polartec technologies, whilst also relating it to corresponding products. This will botheducate on the technology used but also increase sell through.”

What are your top five tips for producing effective Myagi content?

  • Keep videos short and concise – use multiple ones on a single topic if its complex
  • Script videos – this helps with getting a shot list together
  • Use visual demonstrations within your videos
  • Launch complimentary plans together
  • Recap questions should reiterate key points within your videos

We went to the “Get Ready for Brexit” OIA Forum

October 28, 2019 / Abbie Baynes  / 

By Stephanie Briggs

Did I really want to go to this?  Not really, not to hear more about Brexit.  But on the upside, industry people were going to be there – I like them – and running a business that’s shipping things in and out of the EU means I probably should take a bit of an interest in the process.  Maybe, just maybe, the Forum will make me feel better about the whole thing.

Andrew Denton [Chairman of the OIA] and his reliable, hard-working team which included the good folks at MCS hosted this Government-funded Brexit Forum.  It was open to both members and non-members.

Held at the Royal Geographical Society building, close to London’s South Kensington, the team put together an all-encompassing roster of speakers to address what Denton referred to as “the most important thing to happen in this country economically since the second world war”.   

‘Brexit guru’ Mark Essex of KPMG was the first speaker;  I liked his easy, approachable manner.  It soon became clear that there’s no way to make it simple because there are so many variables, but he had drawn up an interesting, colour-coded matrix which helped track some ifs and their consequent outcomes.  Essex is renowned for pretty accurately predicting the Brexit vote [a vote to leave of between 51% and 53%].  I have to admit, his historic, wise prediction gave me hope that he could predict a bright and rosy future for us.  That, sadly, wasn’t the case. 

He, like many in the room it seemed, voted remain but as he said, “pretty quickly accepted losers’ consent.”  He identified himself as a member of one of four tribes, the Accepting Pragmatist.  In fact, it’s the existence of these tribes that’s making it so tricky to just get on with it.  Other tribes he outlined included:

  • Die-hard Brexiteers.
  • Cautious Optimists – those that voted out but perhaps think it’s not everything they thought it would be.
  • Accepting Pragmatists – those that voted remain but are trying to make the best of it.
  • Devastated Pessimists.

You end up with a situation where each tribe treats the other with trepidation and doesn’t trust it to pass legislation.  A kind of prisoner’s dilemma.  You probably have a majority in the House of Commons he said, but they aren’t voting that way for fear that their worst nightmare might come true. 

Essex couldn’t see EU leaders looking to promote difficulty regarding an extension, but his worry was non-state actors.  Disillusioned fishing fleets, people making mistakes and not understanding how things work, ports going through a state of disruption through the attitudes of people using them to demonstrate their feelings – rather than the politics itself. 

His talk triggered several questions including “What happens if the house doesn’t accept the timing plan and the EU won’t grant the extension and they physically run out of time?” to which he replied that this was quite unlikely.  Ralph at Rosker made me smile when he said getting through to the Civil Service on the topic was like trying to get Glastonbury tickets.  “Would the UK be a catalyst for the rest of Europe to exit?” asked Stephen Bailey of OutdoorGear to which Essex replied, “I think much of Europe, having seen the angst that we have gone through, might be put off for a while!” 

Arne Strate, General Secretary of the EOG reassured everyone that whilst we may be leaving the EU we’re not leaving Europe.  “We’ll continue to create meaningful programmes with you like the single-use plastics project” said Strate.  “The changes might be annoying, but there will still be trade and we will still need each other.  The outdoor sector has this ability to work together, stay agile and work around these issues.  I think the trade as a whole will pull through and I think we will still be able to prosper in the future” he said. Better news then.

Oscar White, founder of Beyonk, bounded on stage and enthusiastically invited everyone to get into teams to brainstorm the opportunities and threats associated with Brexit.  Whilst we all focused on doom and gloom.  The threat side of the flip chart was chokka but we eventually turned a corner and started seeing the light.  The opportunities started to sprout and hearteningly the opps column bulked-up a bit.  The main threats concerning the room were things like tariffs, currency fluctuations and labour issues.  Opportunities included direct budget savings, fiscal policy autonomy and the ability to become more efficient.

I don’t think there was a person in the room who didn’t take home Dan Peck of Efficio’s quote that “Brexit is a process not an event”.    He rightly pointed out that we have already seen change as a result of the Brexit process: Sterling has dropped since the referendum and is much more volatile than it has been in the past and migration to the UK has dropped considerably.

I was interested to learn from Kurt Janson of The Tourism Alliance that 38 m people visit the UK every year with 25 m coming from the EU.  This surprised me as did the amount they spend – £23 billion.  Did you know tourism in the UK is the second largest export earner in the service sector after finance?  Sadly, though we are making it really difficult for overseas visitors and already between 5-10% of French and Germans are scrapping the UK from their travel plans.

James Allen, founder at Counsel kicked off his talk by extolling the virtues of the UK outdoor industry.  The second largest outdoor economy in Europe.  As a sector we make a significant economic contribution in terms of retail and visitors.  But the larger contribution is the indirect difference we make to the well-being of the population which is enormous.  He pointed out that the outdoor sector is clearly neglected by policy makers whereas mainstream sport did very well.  In fact, he said the sports sector generally has failed the current generation.  We live in a wealthy society but 80% of children just aren’t active enough.  He raised an interesting point: why is it that there’s a bike-to-work subsidy but nothing for walking?  “Brexit” said Allen “can be a way of getting into conversation with the Government”.

So how did I feel after all that?  Well, there is still work to be done to get Spring PR Brexit ready but I do have an EORI number and we all have more than six months on our passports so we’ll be at ISPO.  It was great to be in a room with people that shared the same fears as me with experts that were unable to predict the future but who overall made us feel that everything’s going to be okay.  The problem it seems, is the limbo we are currently in, what lies ahead, on the other side, could really be quite positive but how can we know until we are actually there?  I for one am willing to give whatever outcome we end up with my full support.  I am, after all, an Accepting Pragmatist.

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